A day in the life of an Ombudsman

What does a workday of an Ombudsman look like? The film A day in the life of an Ombudsman aims to give you an impression. It was created by the Office of the Dutch National Ombudsman and all scenes are played by the staff except for the part of the ombudsman. That is played by an actress. All cases mentioned in the film are purely fictional but based on experience and work dynamics. We hope this film contributes to a wider understanding of the work of Ombudsman around the world.