Complaints about public administration? Contact the National Ombudsman

Public administration is here to serve all citizens of the Netherlands. One of its tasks is to make sure that legislation, regulations and administrative procedures are correctly implemented and applied. When this is not properly managed however, conflicts may arise between you and the public administration. If this happens, you have the right to seek help (free of charge) from the National Ombudsman.

The National Ombudsman is independent and impartial and he is there to defend your interests. He also keeps a critical eye on government. The Dutch House of Representatives appointed mister Reinier van Zutphen as the new National ombudsman on 31 March 2015. He has 170 support workers to help him do the job. There are two deputy ombudsmen: Mrs Adriana Stehouwer and Mr Marc Dullaert (children’s ombudsman).

Do you have any questions? Please call +31 70 356 35 63. We are open every working day from 9 a.m to 5 p.m. CET.

Information for citizens of Bonaire, St. Eustatius and Saba

The National Ombudsman of the Netherlands also has the authority to handle complaints about all administrative agencies on the islands of Bonaire, St. Eustatius and Saba. Administrative agencies include organizations such as the tax department, the Public Prosecution Service, the police, and the population affairs department or Burgerzaken.

 

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Article Tue, 03/31/2015 - 10:49

Reinier van Zutphen takes up post as National Ombudsman

Reinier van Zutphen was today sworn in as the new National Ombudsman of the Netherlands by Anouchka van Miltenburg, President of the House of Representatives. In an initial reaction on taking up his new post Van Zutphen said: 'The government needs to be ke…

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Who is the National Ombudsman?

The National Ombudsman is independent and impartial and he is there to defend your interests. He also keeps a critical eye on government. Reinier van Zutphen is the National Ombudsman since April 2015. He has 170 support workers to help him do the job. There are two deputy ombudsmen: Mrs Adriana Stehouwer and Mr Marc Dullaert (children’s ombudsman).
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