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… "A different approach to thinking about the Dutch Caribbean" Artikel September 9th 2021 Gaby von Maltzahn, … The National Ombudsman has been helping citizens of the Dutch Caribbean with complaints about central government …

Lifting public sector complaints procedures onto a higher plane Artikel June 30th 2021 Helping people with a complaint is part of good service provision. But how can you help them most effectively? The National Ombudsman offers guidelines with which …

… report, No Powerplay but Fair Play , which deals with the Dutch childcare benefits scandal. You have been with the …

“An individual approach can save a lot of anxiety” Artikel June 18th 2021 Professionals on the front line of public sector service provision play an important role in helping the National Ombudsman understand what is happening within society. What sort of …

… the process involved in producing the report ‘Concerns of Caribbean Students’. Investigations in 2020 The National … to appreciate the problems experienced by this group of Dutch citizens. Having completed or discontinued their … are self-reliant enough to understand how our complex Dutch society works and to settle in without any assistance.” …

A growing divide in children’s contentment Artikel June 11th 2021 Every other year, the Ombudsman for Children asks as many young people as possible about their lives. What is going well for them and what is not? The aim is to encourage organisations to …

The National Ombudsman’s community of practice for support professionals Artikel June 10th 2021 Government is becoming ever more complex. Many citizens experience difficulties in their dealings with public sector authorities. Intermediaries, such as …

Jeanine Verhoef: “I get annoyed when people reach a dead end” Artikel May 21st 2021 Jeanine Verhoef considers it important to stand up for the rights of the individual. That is precisely what she does in 2020 as project leader of the Access to Social …