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Lifting public sector complaints procedures onto a higher plane Artikel June 30th 2021 Helping people with a complaint is part of good service provision. But how can you help them most effectively? The National Ombudsman offers guidelines with which …

Alsa maneho di keho dor di gobièrnu na un nivel mas haltu Yuda personanan ku tin un keho di e manera korekto. Esei ta parti di bon servisio. Pero ta kon ta hasi esei? Nationale ombudsman ta duna outoridatnan hèrmènt práktiko pa por …

The ‘Ombudsplein’: the beating heart of the organisation Artikel June 23rd 2021 When a member of the public approaches the National Ombudsman, the first point of contact is the ‘Ombudsplein’. This department is staffed by a close-knit team of professional …

Ombudsplein: kaminda Nationale ombudsman su kurason ta bati Na momentu ku un siudadano tuma kontakto ku Nationale ombudsman mésora e ta drenta e asina yamá Ombudsplein (plenchi di e defensor di pueblo). Aki tin un tim di …

Burgerinitiatief, wat is dat nou eigenlijk? Hebt u een idee hebt voor uw buurt, dan kunt u ondersteuning vragen aan uw gemeente. Bijvoorbeeld voor een schoonmaakactie, een buurtfeest of een energiecoöperatie. Een idee van burgers om …

“An individual approach can save a lot of anxiety” Artikel June 18th 2021 Professionals on the front line of public sector service provision play an important role in helping the National Ombudsman understand what is happening within society. What sort of …

“Trabou na midí por evitá masha hopi sufrimentu” Profeshonalnan ku ta asistí siudadano tin un funshon di señal importante pa Nationale ombudsman di loke ta pasa den komunidat. Kiko nan ta topa kuné? Kon nan ta eksperiensiá e …

Research with impact: keeping up the pressure Artikel June 16th 2021 When citizens experience difficulties in their dealings with the government, the National Ombudsman can mediate or intervene. Alternatively, we can launch an investigation and do so …

Investigashonnan ku tin impakto: keda preshoná Ora kos bai robes entre siudadano i gobièrnu, Nationale ombudsman por intervení òf media. Tambe e por inisiá un investigashon. Esaki ta sosodé mas o ménos 50 biaha pa aña. Pero kon …

A growing divide in children’s contentment Artikel June 11th 2021 Every other year, the Ombudsman for Children asks as many young people as possible about their lives. What is going well for them and what is not? The aim is to encourage organisations to …