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… National Ombudsman steps up for Caribbean students Article March 7th 2022 Reconstruction of … regulations Caribbean students are often unfamiliar with Dutch laws and regulations. They do not know exactly what … be waived. In addition, the students are not entitled to Dutch basic health insurance. This means that they are not …

… the process involved in producing the report ‘Concerns of Caribbean Students’. Investigations in 2020 The National … to appreciate the problems experienced by this group of Dutch citizens. Having completed or discontinued their … are self-reliant enough to understand how our complex Dutch society works and to settle in without any assistance.” …

… report, No Powerplay but Fair Play , which deals with the Dutch childcare benefits scandal. You have been with the …

Lifting public sector complaints procedures onto a higher plane Article June 30th 2021 Helping people with a complaint is part of good service provision. But how can you help them most effectively? The National Ombudsman offers guidelines with which …

“An individual approach can save a lot of anxiety” Article June 18th 2021 Professionals on the front line of public sector service provision play an important role in helping the National Ombudsman understand what is happening within society. What sort of …

A growing divide in children’s contentment Article June 11th 2021 Every other year, the Ombudsman for Children asks as many young people as possible about their lives. What is going well for them and what is not? The aim is to encourage organisations to …

The National Ombudsman’s community of practice for support professionals Article June 10th 2021 Government is becoming ever more complex. Many citizens experience difficulties in their dealings with public sector authorities. Intermediaries, such as …