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… recommendations Every year, around 1,600 students from the Caribbean part of the Kingdom embark optimistically on a … regulations Caribbean students are often unfamiliar with Dutch laws and regulations. They do not know exactly what … be waived. In addition, the students are not entitled to Dutch basic health insurance. This means that they are not …

… the process involved in producing the report ‘Concerns of Caribbean Students’. Investigations in 2020 The National … to appreciate the problems experienced by this group of Dutch citizens. Having completed or discontinued their … are self-reliant enough to understand how our complex Dutch society works and to settle in without any assistance.” …

… report, No Powerplay but Fair Play , which deals with the Dutch childcare benefits scandal. You have been with the …

Helping people with a complaint is part of good service provision. But how can you help them most effectively? The National Ombudsman offers guidelines with which public sector authorities can professionalise their complaints procedures. We also organise …

Professionals on the front line of public sector service provision play an important role in helping the National Ombudsman understand what is happening within society. What sort of problems are they called on to deal with? How do they view the distance …