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Annual report 2013

Personal... or not? Digital... or not?

Why this theme?

  • Digitisation, budgetary cuts and decentralisation are changing the way government services are provided.
  • The National Ombudsman is keen to promote good practice in this respect.
  • It is important that authorities should provide services that address the real needs of citizens. They should invest in things that people value in their interactions with government. 
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