Annual Report 2015: public administration must serve all citizens
… about discontinuation of postal correspondence by the Dutch Revenue Service from people who are unwilling or unable …
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National Ombudsman calls for greater clarity (Annual Report 2019)
… have been taken to protect the health and safety of the Dutch people, but also to safeguard the economic position of …
2020/030 A Poor Beginning
… na Papiamentu Young people who grow up poor in the Caribbean Netherlands often end up in a vicious cycle of … poor beginning . The study, which focuses on poverty among Dutch Caribbean young adults, outlines the many hurdles people in …
Ombuds Agenda 2023
Ombuds Agenda 2023 Artikel January 30th 2023 Investigations into influence, government compensation programmes, the asylum system and early detection Ensuring that citizens and children are involved in decisions that affect them. Upholding fundamental …
Lifting public sector complaints procedures onto a higher plane
Lifting public sector complaints procedures onto a higher plane Artikel June 30th 2021 Helping people with a complaint is part of good service provision. But how can you help them most effectively? The National Ombudsman offers guidelines with which …
“An individual approach can save a lot of anxiety”
“An individual approach can save a lot of anxiety” Artikel June 18th 2021 Professionals on the front line of public sector service provision play an important role in helping the National Ombudsman understand what is happening within society. What sort of …
A growing divide in children’s contentment
A growing divide in children’s contentment Artikel June 11th 2021 Every other year, the Ombudsman for Children asks as many young people as possible about their lives. What is going well for them and what is not? The aim is to encourage organisations to …
The National Ombudsman’s community of practice for support professionals
The National Ombudsman’s community of practice for support professionals Artikel June 10th 2021 Government is becoming ever more complex. Many citizens experience difficulties in their dealings with public sector authorities. Intermediaries, such as …
Jeanine Verhoef: “I get annoyed when people reach a dead end”
Jeanine Verhoef: “I get annoyed when people reach a dead end” Artikel May 21st 2021 Jeanine Verhoef considers it important to stand up for the rights of the individual. That is precisely what she does in 2020 as project leader of the Access to Social …
Reconstruction Sint Maarten is a social crisis
Reconstruction Sint Maarten is a social crisis Artikel December 4th 2019 In July 2018, the former Ombudsman of Sint Maarten, Dr. Nilda Arduin and the National Ombudsman Reinier van Zutphen, called on their governments to hurry to rebuild Sint Maarten in …