First of all, we’ll send you a note saying that we have received your complaint. After that, you will hear within three weeks whether we can help you. For example:
- If your problem looks easy to solve, we’ll try to solve it directly.
- If your complaint is more complicated, we’ll carry out a thorough investigation. That will take longer but we’ll keep you informed of developments. At the end of the investigation, we’ll write a report saying whether you were right to complain and how the administrative authority can do its job better.