2014/149 Bonaire island authority drags feet on vehicle damage compensation claim

A man damaged a wheel rim driving over a pothole. He wrote to the Bonaire island authority (OLB) claiming compensation. Getting no response, he contacted the National Ombudsman. Repeated urging by the Ombudsman also failed to elicit a decision. More than two years after submitting his claim, the man eventually heard that compensation would be paid. Although the authority’s legal department (JAZ) had previously explained both to the man and to the Ombudsman that the delay was due to ongoing work to establish a general policy on compensation claims, the Ombudsman felt that the decision period of over two years was excessive. The OLB agreed and has now established a procedure for settling claims within four to six weeks. Two employees have been authorised to settle claims of up to $ 1,000; higher claims require council decision.

Public body: Bonaire island authority (Openbaar Lichaam Bonaire)

Complaint:

the complainant was not kept informed about the progress of the compensation claim 

Judgement: gegrond

A man damaged a wheel rim driving over a pothole. He wrote to the Bonaire island authority (OLB) claiming compensation. Getting no response, he contacted the National Ombudsman. Repeated urging by the Ombudsman also failed to elicit a decision. More than two years after submitting his claim, the man eventually heard that compensation would be paid.

Download the PDF-file for the report.

Download the PDF-file for the report.

Publicatiedatum
Rapportnummer
2014/149