The National Ombudsman is an independent and impartial institution. He assesses complaints about all aspects of public administration, defends the interests of the citizen and monitors the quality of public services. The National Ombudsman is appointed by Parliament.
The office is currently held by Reinier van Zutphen, who was sworn in on 31 March 2015. He has 170 support workers to help him do the job. Deputy ombudsmen Mrs Margrite Kalverboer is Ombudsman for Children.
Do you have any questions? Please call +31 70 356 35 63.
We are open every working day from 9 a.m to 5 p.m. CET.
Information for citizens of Bonaire, St. Eustatius and Saba
The National Ombudsman of the Netherlands also has the authority to handle complaints about all administrative agencies on the islands of Bonaire, St. Eustatius and Saba. Administrative agencies include organizations such as the tax department, the Public Prosecution Service, the police, and the population affairs department or Burgerzaken.
The National Ombudsman and international projects of cooperation
The Council of Europe, the European Union and the Dutch government are all keen to help the young democracies. These countries will be able to develop more effectively if they have their own ombudsman institutions. The National Ombudsman of the Netherlands is actively helping to establish similar institutes in other countries. Successful projects of cooperation have already been undertaken with our counterparts in the Czech Republic ('Public Defender of Rights') and Romania ('People’s Advocate').