Complaints about public administration? Contact the National Ombudsman
Public administration is here to serve all citizens of the Netherlands. One of its tasks is to make sure that legislation, regulations and administrative procedures are correctly implemented and applied. When this is not properly managed however, conflicts may arise between you and the public administration. If this happens, you have the right to seek help (free of charge) from the National Ombudsman.
The National Ombudsman is independent and impartial and he is there to defend your interests. He also keeps a critical eye on government. After Mr Alex Brenninkmeijer left the institute at the end of 2013, the Dutch Parliament is looking for a new National Ombudsman. Until that time, Mr Frank van Dooren, is acting National Ombudsman. He has 170 support workers to help him do the job. There are two deputy ombudsmen: Mrs Adriana Stehouwer and Mr Marc Dullaert (children’s ombudsman).
The National Ombudsman of the Netherlands also has the authority to handle complaints about all administrative agencies on the islands of Bonaire, St. Eustatius and Saba. Administrative agencies include organizations such as the tax department, the Public Prosecution Service, the police, and the population affairs department or Burgerzaken.
- Ombudsman respects Van Woerkom’s decision
- Alex Brenninkmeijer speaks at Seminar European network of Ombudsmen 2013 on September 16th
- Complaint form (msword, 41Kb)
- Quality and digitalisation 2013 (pdf, 1093Kb)
- Summary annual report 2013 (pdf, 2458Kb)
- The story behind the complaint (how to deal effectively with difficult complaint behaviour) (pdf, 874Kb)