Complaints about public administration? Contact the National Ombudsman
Public administration is here to serve all citizens of the Netherlands. One of its tasks is to make sure that legislation, regulations and administrative procedures are correctly implemented and applied. When this is not properly managed however, conflicts may arise between you and the public administration. If this happens, you have the right to seek help (free of charge) from the National Ombudsman.
The National Ombudsman is an independent, impartial intermediary between you and the public administration. He is here to defend your interests and to keep a critical eye on government operations. The current National Ombudsman is Alex Brenninkmeijer. He is supported in his work by an organization of 170 employees and two substitute ombudsmen, Frank van Dooren and Addie Stehouwer
The National Ombudsman of the Netherlands also has the authority to handle complaints about all administrative agencies on the islands of Bonaire, St. Eustatius and Saba. Administrative agencies include organizations such as the tax department, the Public Prosecution Service, the police, and the population affairs department or Burgerzaken.